Mrs Kulbir Kandola qualified in 1993 as a social worker with an MA/CQSW. Kulbir has extensive, wide ranging experience in the care sector, firstly as a Social Worker, then in registering and inspecting care homes as well as contracting adult services in the independent care sector on behalf of Nottinghamshire Social Services.
Kulbir’s commitment and devotion to care then led her to purchase her own nursing home in 1996 and has built up a highly reputable nursing home care business in the Midlands with emphasis on highest quality of care. Her priority has always been to offer high levels of personal care in a homely, luxurious environment. Kulbir takes a close interest in the management of all her nursing homes to ensure that residents remain the number 1 priority at all times and that they are well looked after by friendly, genuinely caring staff.
Mrs Vicky Lintern RGN – Home Manager
Welcome to Conifers website. My name is Vicky and I am the Home Manager. I would love to welcome you to our home to show you the beautiful surroundings and answer any potential queries you may have. I know that choosing a care home for a loved one can be a daunting, anxious time for any family and I’d like to reassure you that my staff and I are always here to help you as much as possible in making that transition as seamless and as stress-free both for you and your loved ones.
We are very proud of the high standard of personal, loving care we provide to all our residents and this is reflected in the many positive comments we receive from residents’ families and friends. My door is always open and I very much look forward to welcoming you to Conifers soon.
The Home Manager is supported by a Deputy Manager and a Clinical Manager. We have a full time Training Manager who delivers an extensive training programme to all staff. The management team is supported by an Office Manager and an Accounts Manager. The Manager can be contacted by emailing firstname.lastname@example.org.
“We would like to thank all the staff for looking after our Dad in the few weeks he was with you. You made us feel at ease knowing he was being looked after in a kind and caring way.”
We have a team of highly qualified, experienced and compassionate nursing staff, care team leaders and care assistants. Our staff are chosen for their caring attitudes, compassion and like to go the ‘extra mile’ for their residents. Resident and relative feedback repeatedly praises staff for their passion and commitment to their residents.
All care staff are required to complete the Care Certificate as a minimum standard. The Care Certificate is an agreed set of a minimum of 15 standards that sets out the knowledge, skills and behaviours expected of the role of a Carer. We have a full-time activities coordinator who organises activities in line with the requirements of the residents.
We have a team of staff in the catering department led by the Head Chef. The Head Housekeeper manages a team of housekeepers and laundry staff. We have a full-time Maintenance Manager to ensure the Home is maintained to a high standard at all times and we employ a part-time gardener so that the grounds are well maintained. All staff ensure high standards of service are provided to our residents at all times.
Staff are regularly supervised on duty and we provide good staffing levels to make sure that the high standards of care are maintained. Each member of staff has a regular formal meeting with a manager to review their performance and to consider any ideas they may have. Everyone receives an annual appraisal with the Home Manager. The Home has been awarded Investors in People accreditation which is a national standard measuring the quality of supervision and management of staff. The Investors in People accreditation is reviewed every three years to ensure the Home continues to comply with the IIP Standard.
We provide regular training to maintain and improve standards, and to ensure staff skills and knowledge are kept up-to-date. New staff complete a comprehensive induction course. The majority of the training is delivered by our Training Manager and external training is provided where needed. The nurses attend regular clinical updates.