Mrs Kulbir Kandola qualified in 1993 as a social worker with an MA/CQSW. Kulbir has extensive, wide ranging experience in the care sector, firstly as a Social Worker, then in registering and inspecting care homes as well as contracting adult services in the independent care sector on behalf of Nottinghamshire Social Services.
Kulbir’s commitment and devotion to care then led her to purchase her own nursing home in 1996 and has built up a highly reputable nursing home care business in the Midlands with emphasis on highest quality of care. Her priority has always been to offer high levels of personal care in a homely, luxurious environment. Kulbir takes a close interest in the management of all her nursing homes to ensure that residents remain the number 1 priority at all times and that they are well looked after by friendly, genuinely caring staff.
Mrs Jayne Lilley – Home Manager RGN – ILM Level 5 (The Institute of Leadership and Management Level 5 Certificate)
My name is Jayne and I have been a passionate member of staff here for almost 7 years. I began as a nurse and progressed to become the Clinical Lead, then the Deputy Manager and since August 2017, I have been the Home Manager. I was delighted to have been awarded ‘Home Manager of the Year’ in 2017 by the Midlands Care Association. I would love to welcome you to our home to show you the beautiful surroundings and answer any potential queries you may have.
I know that choosing a care home for a loved one can be a daunting, anxious time for any family and I’d like to reassure you that my staff and I are always here to help you as much as possible in making that transition as seamless and as stress-free both for you and your loved ones. We are very proud of the high standard of personal, loving care we provide to all our residents and this is reflected in the many positive comments we receive from residents’ families and friends. We are specialists in end of life care. My door is always open and I very much look forward to welcoming you to Eversleigh soon.
The Home Manager is supported by a full time supernumery Deputy Manager and a full time supernumery Senior Team Leader. There is a full time Training Manager who delivers an extensive training programme to all staff. The management team is supported by an Office Manager and an Accounts Manager. The Manager can be contacted by emailing firstname.lastname@example.org.
I wanted to say such a big thank you to all at the home for the wonderful care you gave to my granny. …J was so happy to be there and for the family such a relief her last days were spent with dignity in such a warm and caring place.
We have a team of highly qualified, experienced and compassionate nursing staff, care team leaders and care assistants. All care staff are required to complete the Care Certificate as a minimum standard. The Care Certificate is an agreed set of a minimum of 15 standards that sets out the knowledge, skills and behaviours expected of the role of a Carer.
The care team is highly trained and qualified to provide end of life care. We have two full-time activities coordinators who organise activities in line with the requirements of the residents. Our staff are chosen for their caring attitudes, compassion and they like to go the ‘extra mile’ for their residents. Resident and relative feedback repeatedly praises staff for their passion and commitment to their residents.
We have a team of staff in the catering department led by the Head Chef. The Head Housekeeper manages a team of housekeepers and laundry staff. We have two full-time Maintenance Managers. All staff ensure high standards of service are provided to our residents at all times. We are very proud of our housekeeping team whose outstanding work has been recognised by the West Midlands Care Association through their Care Awards.
In 2018 our Head Housekeeper, Rita Lindo, who has worked at the home for 20 years, was presented with the ‘Excellence in Care’ award. In addition, all the housekeeping staff were recognised by the Infection Control Department at our local health authority and were awarded ‘Higher Gold’ status. We are equally proud of our catering team whose kitchen staff were awarded 5* Catering status in 2017 by the Environmental Health Authority.
Supervision & Training
Staff are regularly supervised on duty and we provide good staffing levels to ensure that our high standards of care are maintained. Each member of staff has a regular formal meeting with a manager to review their performance and to consider ideas and feedback they have. Everyone receives an annual appraisal with the Home Manager. The home has been accredited with Investors in People status which is a national standard measuring the quality of supervision and management of staff. The Investors in People accreditation is reviewed every three years to ensure the home is compliant with the IIP Standard.
We provide regular training to maintain and improve standards, and to ensure staff skills and knowledge are kept up-to-date. New staff complete a comprehensive induction course. The majority of the training is delivered by our Training Manager and external training is provided where needed. The nurses attend regular clinical updates.